Hiral Thaker

Salesforce is a well-known name in the world of CRMs, portals, and communities. We can’t deny that their products are world-class and provide organizations like yours an upper hand. And sometimes that can raise further questions like which portal to invest in? Should you be going with a portal or...

When we talk about CRMs or portals the first thing which comes to our mind is Salesforce. They are and have been ruling the industry for more than a decade now. The reason for their success is that they understand their market deeply and have been known to launch products that complement their...

Content is ever-evolving and here to stay.We are surrounded by it and constantly consume it in some or the other form.It is important for companies like you to understand their customers and provide important information about your products, services or the industry upfront.Today...

Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries.Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look:@TataSky your salesman has...

Do you remember the days when ordering food was a newly introduced concept?Yes? What came to your mind? Mobile applications?Nope. That’s not it. Let’s backtrack to the beginning of the food ordering and delivery industry.Phone calls.Yes!We used to order food over phone...

 “Customer”A term, which is a mystery to a lot of companies. On the other hand, there are companies that have grown big just by providing an integrated customer experience.In fact, Google, one of the software/internet biggest company, tells its employees:“Focus on the...

Remember the days when you are not able to decide what to eat or where to eat? Well, we all have those days and what do we do? We directly go online and search for good nearby restaurants or if we are in the mood to explore, we search for must-try cuisines available in local...

Remember when you were a kid and tried to learn how to ride a bicycle? And then there was no stopping you. How you didn’t want any support from your parents and wanted to do it by yourself?Why?Because riding it, on your own, brings a sense of independence, determination and an...