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Challenges that an IT Organization Faces

IT Service Request ManagementIT Service Request Management
Progress & Deliveries of the ProjectsProgress & Deliveries of the Projects
Unable to Streamline the Support ProcessUnable to Streamline the Support Process
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IT Portals and You

Self Service for IT Services Requests
Self Service for IT Services Requests

Enable a platform, where customers can raise service requests, find query answers from a rich knowledge base, manage payments and request history.

Accurate Task Management
Accurate Task Management

Based on a predefined task type, IT requests can be assigned to the right agent with the right skill set, as tasks and therefore managed accurately.

Process Transparency with Customers
Process Transparency with Customers

Customers stay in the know of the entire process of the service from the moment they raise a ticket to the solution.

Project Automation & Notifications
Project Automation & Notifications

As the project moves from one stage to another, customers are notified automatically, so they are aware of the resolution time.

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Capabilities of the portal solution

Service Request Management

Service Request Management

With IT self service portal, service tickets are automatically routed to the right agent/team for a smooth process, while customers are notified at each stage of the process.

Cases/Tasks Management

Cases/Tasks Management

View all the cases customers generate centrally from within the IT self service portal. Assign the cases to different agents in your team to optimize time and efforts. Automate the assignment to the right teams to filter the service requests.

Progress Updates & Reminders

Progress Updates & Reminders

Update customers of the progress of their requests so they know when to expect resolution. At the same time, set reminders for your agents to work on the assigned service queries.

Dashboards for Analytics & Decisions

Dashboards for Analytics & Decisions

Analyze the type and frequency of requests to understand the pattern—which service is requested the most, can you create a tutorial for simple troubleshooting for the customers? Get the statistical data on your dashboard to be on top of decision making.

Documents Management

Documents Management

Manage IT documentation, software licences, SOWs, invoices and so on, with the IT self service portal. Share it with customers on a requirement basis.

Self-Service KnowledgeBase

Self-Service KnowledgeBase

IT servicing terminology and IT possibilities are vast. Educate your audience and customers with a knowledgebase so they can solve minor issues themselves and understand the potential of service they can get from you.

DIY CMS

DIY CMS

Rich content management system helps to create pages using easy drag and drop widgets, and layouts to showcase more information about your services and processes.

Case Study

Connect the Portal with Leading CRMs

Why a Portal from CRMJetty?

Ready to Integrate Solution

Ready to Integrate Solution

With the experts’ experience, we have a ready-to-iterate solution for you with kick-starter features.

Best Quality and Security

Best Quality and Security

With ISO 27001 and ISO 9001 certifications, we ensure top-notch security and quality for our products.

Tailor-Made Solution by Industry Experts

Tailor-Made Solution by Industry Experts

With 16+ years of experience in this industry, our experts are on board to provide the best portal for your organization.

Scalable for Industry Requirements

Scalable for Industry Requirements

Customize your IT portal to tailor it per your niche and requirements.

Our Testimonials

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Get to know more about our solution

Want to see how the IT portal can help you streamline operations, manage tasks, and collaborate better? Let’s talk!

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