Trusted By Enterprises
Challenges that an IT Organization Faces
IT Portals and You
Self Service for IT Services Requests
Enable a platform, where customers can raise service requests, find query answers from a rich knowledge base, manage payments and request history.
Accurate Task Management
Based on a predefined task type, IT requests can be assigned to the right agent with the right skill set, as tasks and therefore managed accurately.
Process Transparency with Customers
Customers stay in the know of the entire process of the service from the moment they raise a ticket to the solution.
Project Automation & Notifications
As the project moves from one stage to another, customers are notified automatically, so they are aware of the resolution time.
Capabilities of the portal solution
Service Request Management
With IT self service portal, service tickets are automatically routed to the right agent/team for a smooth process, while customers are notified at each stage of the process.
View all the cases customers generate centrally from within the IT self service portal. Assign the cases to different agents in your team to optimize time and efforts. Automate the assignment to the right teams to filter the service requests.
Progress Updates & Reminders
Update customers of the progress of their requests so they know when to expect resolution. At the same time, set reminders for your agents to work on the assigned service queries.
Dashboards for Analytics & Decisions
Analyze the type and frequency of requests to understand the pattern—which service is requested the most, can you create a tutorial for simple troubleshooting for the customers? Get the statistical data on your dashboard to be on top of decision making.
Manage IT documentation, software licences, SOWs, invoices and so on, with the IT self service portal. Share it with customers on a requirement basis.
IT servicing terminology and IT possibilities are vast. Educate your audience and customers with a knowledgebase so they can solve minor issues themselves and understand the potential of service they can get from you.
Rich content management system helps to create pages using easy drag and drop widgets, and layouts to showcase more information about your services and processes.
Why a Portal from CRMJetty?
Ready to Integrate Solution
With the experts’ experience, we have a ready-to-iterate solution for you with kick-starter features.
Best Quality and Security
With ISO 27001 and ISO 9001 certifications, we ensure top-notch security and quality for our products.
Tailor-Made Solution by Industry Experts
With 16+ years of experience in this industry, our experts are on board to provide the best portal for your organization.
Scalable for Industry Requirements
Customize your IT portal to tailor it per your niche and requirements.
Director - Workrite Ergonomics