One Process: Build. Support. Grow Together One Motto: Customers At the Center, Always!

We care for your business. So, whenever you get in touch with us, we offer effective solutions that help Our approach is focused towards the growth of your business. So, when you get in touch, we offer solutions that are effective enough to give you permanent solutions.

Your Absolute Tech Partner!

We will be your complete tech partner so that you can focus on the business without any hurdles. This support is to keep your business up and running for greater outcomes.

Why us?

  • Transparent-Strategy

    Transparent Strategy

  • Committed-Support

    Committed Support

  • Dedicated-Support-Team

    Dedicated Support Team

  • Effective-Resolutions

    Effective Resolutions

What can we offer?

  • Question-Answers

    Question Answers

  • Your-Virtual-Assistant

    Your Virtual Assistant

  • Technology-Maintenance

    Technology Maintenance

  • Server-Maintenance

    Server Maintenance

SLAs that makes support more transparent

Our support runs with attached SLAs tailor-made for the support level required for
businesses so they are not ambiguous.

Protocol What you’ll get SLA Type
Z1
  • Answers of How to queries,
  • Guide to minor software configurations,
  • Trainings as included as in the Package
Inclusive
Z2
  • Product Configurations
  • Minor cosmetic changes doable via CSS
  • Server level permission issues (if server is managed by us)
  • Additional training
Functional Support
Z3
  • Any code level customizations
  • Special configurations
  • UI/UX customizations
  • Third party software installation and integrations
  • New feature development
Tech Support
Z4
  • Server health check & maintenance
  • Disk usage alerts
  • Installations on the server
Server Support Add-on


Explore our support packages

For Salesforce & Dynamics CRM Portals

Salesforce / Dynamics Inclusive Functional Support Tech Support
License Type Saas / Yearly Saas / Yearly One time
Support Validity 1st Year 1st Year Scope of Work
Onboarding Training (one-time) 4 hrs / Year 4 hrs / Year Hourly
Access to KB Yes Yes Yes
Communication Type Email, Tickets Email, Tickets, Call Email, Tickets, Call
Support Hours 12 hrs / Year 40 hrs / Year as demanded

Critical Response Time

info

Support for critical cases such as software errors, hardware (server) faults which leads to system failure

up to 1 Business Day up to 1 Business Day up to 1 Business Day

Average Response Time

info

Response time for normal support requests which do not fall under the critical category

up to 4 Business Days up to 2 Business Days up to 2 Business Days
SLA Z1 Z2 Z3
Pricing

For Suite/SugarCRM Portals

SuiteCRM / SugarCRM Inclusive Functional Support Hourly Model
License Type One Time (perpetual) One Time (perpetual) One Time (perpetual)
Support Validity 3 months 3 months Scope of Work
Onboarding Training (one-time) 2 hrs 5 hrs Hourly
Access to KB Yes Yes Yes
Communication Type Email, Tickets Email, Tickets, Call Email, Tickets, Call
Support Hours 5 hrs 10 hrs as demanded

Critical Response Time

info

Support for critical cases such as software errors, hardware (server) faults which leads to system failure

up to 1 Business Day up to 1 Business Day up to 1 Business Day

Average Response Time

info

Response time for normal support requests which do not fall under the critical category

up to 4 Business Days up to 2 Business Days up to 2 Business Days
SLA Z1 Z2 Z3
Pricing

Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.


Stay Connected with CRMJetty Support

DIY Helpdesk

Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.

Skype

Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech

Live Chat

Chat with our customer reps for any of your queries. We strive to provide instant solutions to your queries.

Tickets

Feel free to get in touch with us about any of your product customization requirements. We would love to help you.

What our customers say

I highly recommend Sales port - A Customer Portal for Wordpress. It has provided us with a very functional Customer Portal al ...

Barry Hill
Barry Hill
Director - Workrite Ergonomics

So a new project for a client meant I needed a Customer Portal that was customisable, could work with a tight integration bet ...

Mike Kilby
Mike Kilby

We May Ask for Details to Serve You Better

To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.

  • Order No / License No (if applicable)
  • Adequate details for Requested Support
  • Access to required space
  • Via FTP/Server or Admin level access

Want to Know More?

For any clarification for the support package you purchased, what could be the support customization possibilities, etc. let’s connect to discuss further.

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