Helping You Boost Your IT Services’ Efficiency

Gone are the times when customers had to ring up the helpline number for every IT service. Automate query management, service selection, query management, and more to take away the burden from your consultant team. Don’t wait for your customers to call or email you every time for service(s). Take customers’ experience to the next level by enabling them to solve their queries and problems themselves with our IT service portal.

Customer Management

Manage your customers’ information in real-time with our IT service provider. Say GOODBYE to manual addition and deletion of records and bring more ease in managing your customers’ details.

Service Management

Add, update, or delete the details of one or more services on the go. Ensure full transparency in your business by displaying the right details of your services including prices, reviews, and more.

Consultant Management

Manage your consultants and add or update their details on the fly to keep your IT services transparent and up-to-date.

Case Management

View all the cases customers generate centrally from within our IT service portal. Assign the cases to different consultants in your team to optimize time and efforts.

Service Selection

Give your customers the freedom to select the service on their own without having to call you. Enhance their experience by giving more control in their hands with our IT service portal.

Request Service

Don’t keep your customers waiting for your consultant to pick their call and note their request service. Let them generate a service request for themselves easily and track its progress within the service portal.

Query Management

Cut down on the time to answer redundant IT queries customers come with. Allow them to access common requests and answers to redundant queries in our IT service portal and find answers themselves.

Track Activities

Drive more transparency and better engagement by letting customers track the progress of their activities and service requests. Allow them to view the history of their cases, requests, and keep track of the solved tickets, queries, etc.

Access to the Knowledge Base

Enrich your customers’ experience by providing them with access to knowledge base articles, self-help questions, community forums, etc. Let them take the reins in their hands to engage them better with our IT service portal.

Live Chat with Virtual Agents

Empower your customers to connect with virtual agents (bots) in real-time to help solve their queries instantly and effectively. Make the query-solving process faster, better, and more profit-driven.

Customer Information Management

Assign your customers to different consultants and hand over the assigned customers’ profiles and details to them. Give your consultants the freedom to add and update the assigned customers’ details as and when required, with our IT service portal.

Offered Service Management

Segment your organization’s various IT services properly by assigning different services to different consultants. Let consultants manage the records of the services they offer in a day, a month, or a given period.

Query Management

Give your consultants a comprehensive view of all the queries they have to handle in a centralized location with our IT service portal. Eliminate the need to track the progress of queries and tickets manually, to reduce their workload.

Solution Management

Give your consultants a way to view the problems and issues customers have registered, analyze them, and work out the best solutions for them. Make it possible to handle it all right within our IT service portal without maintaining manual customer-wise records.

How We Create a Perfect IT Service Portal for an IT Provider Company

  • Requirement gathering

    Once a client signs up with us, our team has a meeting with them to discuss an overview of what they need, and then there is a discussion about the nuances of what we can do for them.

  • Cross-check with the base product, finalize customization

    Once we know what the requirements are, we cross-check those with the product we have and figure out what customizations are needed for IT services portal development. If we need to create a unique custom solution, we create an exhaustive list of the details and a roadmap for it.

  • Give iterative updates

    Once we begin creating the solution, we share iterative updates with the client so they are always in the loop.

  • Test for limitations

    We test out the changes and limitations so that we can ensure that the solution works exactly as the client required it.

  • Final delivery

    Once we get final approval from the client, we deliver the final product with the necessary documentation.

  • Maintenance and Support

    Once you begin using it, we provide support and maintenance as well.

Your IT Service Portal Consultants

We have been in the portal industry for over 14 years now. We believe that portal solutions can streamline complex workflows and that can lead to better efficiency, transparency, and security. If you are in the IT service provider industry, we want to help you help you manage your services, your consultants, and of course your customers in a better way.

Why Partner with CRMJetty

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