Customer and Vendor Management Streamlined for the US’ Ergonomic Office Products’ Manufacturer
- Industry: Manufacturing
- Location: USA
- Technology: Salesforce, Wordpress
About the Company
Workrite Ergonomics, based in the US, excels in designing, manufacturing, and distributing height-adjustable workstations and ergonomic office accessories, optimizing workplace comfort and productivity.
Client Requirements
Workrite Ergonomics aimed to provide specialized login panels for customers and vendors, ensuring tailored access and functionalities for enhanced engagement and efficiency.
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Enable tailored portal access for both customers and vendors from within CRM.
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Display specific SPIF due records related to each vendor number on the portal.
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Allow vendors direct access, introduce a new login page for SPIF users, and enable attachment uploads and downloads.
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Present associated invoices within the SPIF Due Detail Page, enhancing vendor’s data accessibility.
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Incorporate support for Accounts, Customer Orders, and SPAs, displaying data related to multiple TSN and Account Numbers.
Solutions
We crafted a unified portal, integrating role-based access and custom functionalities to cater to the distinct needs of customers and vendors.
Unified Access: Implemented role management to support two user types within a single website, streamlining access and functionalities.
Customer Portal Enhancements: Customized default portal to include customer orders and SPA object access, and API calls for account and TSN number details.
Vendor Portal Features: Enabled display of SPIF due records and associated invoices, along with attachment handling functionalities, tailored to vendor numbers.
Results
Enhanced User Experience
The single interface, tailored to user roles, enhanced data access and management for both customers and vendors.
Automated Customer Engagement
Customers could seamlessly access and manage their accounts, orders, and SPAs, reducing manual workload for the client.
Streamlined Vendor Interaction
Vendors benefited from easy management of attachments, invoices, and SPIF due records, enhancing efficiency and engagement.
Operational Efficiency
The client realized significant operational improvements, with automated data management and streamlined user engagement processes.
Testimonial
I highly recommend Sales port - A Customer Portal for Wordpress. It has provided us with a very functional Customer Portal allowing our customers to view order and tracking information and communicate with our Customer service team. Self-registration, as well as mass credential generation, has put the deployment and use on a fast track. This is a very functional and cost-effective product.
Barry Hill
Director - Workrite Ergonomics