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Client Requirements

The client sought a platform accessible to their customers to manage cases.

  • A platform accessible to customers for case creation and management.

  • Customers must get in-app & email notifications for case updates.

  • An easily accessible knowledge base in the portal.

  • Multi-language support for customers to access the portal in their preferred languages.

Solutions

We delivered a tailored portal integrated with solutions to enhance customer engagement, transparency, and customer connectivity.

  • Customer Registration: Easy registration and password reset.

  • Case Management: Improved case management with chart visualization for case status updates and recent cases.

  • Knowledge Base: Asendia customers can easily access the knowledge base after successful registration.

  • Portal Admin and Sub Admin: Portal admin can manage all rights, including sub-admins.

  • Advanced Portal Management: Admin can set modules, dynamic layouts, access rights, & language-wise labels.

  • Manage Logins: Admin can enable/disable customer’s login access and email templates.

Results

View their invoices with an option to download them as PDFs

Enhanced Customer Engagement

Improved customer interaction, streamlined case management, and immediate access to a comprehensive knowledge base.

View their invoices with an option to download them as PDFs

Improved Communication

Customers receive timely in-app and email notifications, ensuring they stay informed about case updates and enhancing the overall customer experience.

View their invoices with an option to download them as PDFs

Case Management

The client receives fewer manual calls and emails after using the Customer Case Portal.

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