Support Management System Development with Dynamics 365 Portal for a Leading Manufacturing Company Guillemot Corporation
- Industry: Manufacturing
- Location: France
- Technology: DynamicsWordpressMagento
About the Company
Guillemot Corporation is a leading designer and manufacturer of interactive entertainment hardware and accessories. Founded in 1984, the company offers a diverse range of high-performance products under its two flagship brands. Guillemot Corporation boasts a global presence, with operations in eleven countries and distribution channels reaching more than 150 countries worldwide.
Client Requirements
Guillemot Corporation needed centralized management above everything else, along with some specific things that met their workflow requirements.
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Simplified login process for both shop and support.
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Self-service portal for customers to manage support tickets and communication.
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Multi-language support for both shop and support platforms.
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Real-time synchronization of customer data across all platforms.
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Language-specific email templates to be automatically generated based on the customer’s chosen language.
Solutions
We took into consideration all their requirements and set up a solution that best fit their needs.
CRM Customization: A single CRM instance was customized to manage both the Magento shop and WordPress support site.
API Integration for Data Sync: Developed API calls to ensure real-time data synchronization between Magento, WordPress, and Dynamics CRM.
Universal Login: Customers can use their existing shop credentials to access the support portal.
Self-Service Portal: Customers can create and manage support tickets, as well as view their communication history.
Results
Enhanced Customer Satisfaction
Increased satisfaction through a convenient, streamlined experience with single sign-on and self-service options.
Reduced Operational Costs
Significantly reduced costs by managing the shop and support platforms from a single system.
Improved Efficiency
Increased efficiency through real-time data synchronization, ensuring immediate access to customer information for support agents.
Strengthened Brand Image
Consistent and multilingual experience across all platforms strengthens the brand image.
Competitive Advantage
Gained a competitive advantage in the marketplace by streamlining operations and significantly improving customer experience.