Create an Engaging Customer Support Experience with Customer Service Software
DeskXpand is a fully automated and omnichannel solution that serves all the customer support needs of small to large businesses.
Why DeskXpand: Benefits
Extensive Self-help Knowledge Base
Get more website traffic using a customized knowledge base and mark your brand as informative and resourceful.
Adaptable and Convenient
No more juggling between various tools and accounts. With DeskXpand customer support software, your agents can answer emails, calls and chat from one place.
Be there for your customers 24*7
Improve visibility and cater to your customers 24*7 with DeskXpand customer service software.
No External CRM Integrations Required
No need to integrate a CRM system externally, DeskXpand Customer Service Software comes with an inbuilt CRM.
Flexible Customization
Customize your customer support software fully to make it a cohesive experience. The support software is a part of your brand and a matching user interface reinforces that.
Automate and Increase Efficiency
Reduce high-cost, laborious and redundant data entry tasks by automating your helpdesk ticket system.
Automate Workflows for Faster Response
Create workflows using automations to route issues to the right team or to the most appropriate agent for a more efficient, and faster response.
Customer Support Software Features
Automated Ticketing
Automate the ticket assignment process and save your time to solve complex problems using our helpdesk ticket system. And there's more...
-
Manage processes like ticket categorization, ticket routing, alerts and notifications, and ticket status management.
-
Enable Hierarchical Escalations to reduce delay in addressing complaints with DeskXpand helpdesk ticketing system.
-
Prevent employees from cherry picking the tickets and enforce issue prioritization.
-
You can also make the ticket progress cycle visible to everyone involved and track the progress of each ticket.
Fuel Teamwork and Efficiency
Customer support requires collaborative teamwork from multiple departments. DeskXpand customer service software helps you do this easily and efficiently.
-
Help your agents solve the tickets faster together and reduce support costs.
-
Improve internal and customer communication with internal chat options within the ticket.
-
Enable dialogues between teams across the organization to solve complex problems swiftly.
-
Empower your customer support agents with a knowledge base specially built for agents to address higher volume of service tickets
Contextual Collaboration
When support reps are able to work together seamlessly, they ultimately make each other’s jobs easy. With DeskXpand customer service software you can do this effectively.
-
Find out repetitive issues or new needs by tracking the interactions of customers within the Helpdesk.
-
Distribute the customer support requests more evenly and appropriately and to keep stress levels low.
Enrich Portal with Knowledge Base
Design Knowledge Base for customers and help your customers help themselves.
Omnichannel
It is difficult to provide adequate service to all customers if you only leverage one support channel. Offer your customers omnichannel support with DeskXpand Customer Service software and allow them to interact with you in numerous ways.
-
Enable businesses to meet customers on their own level. Offer maximum convenience through an omnichannel approach.
-
No more juggling between various websites, passwords and tools. Streamline multiple communication channels like Phone, Chat, Email, Social Media etc. in one place.
-
Let your customers interact with you through various support channels like self-support, live chat, knowledge base and so on.
-
Each individual support channel offers a specific type of customer communication and serves a specific purpose.
Knowledge Base
Hold your customer’s hand as you sell hundreds of thousands of products. Increase brand loyalty with self-service knowledge base portal.
-
Build and maintain a consistent knowledge base to provide high-quality customer service to your customers.
-
Provide customers and prospects with instant access to the information they need and the ability to resolve product or service issues on their own.
-
You can create knowledge bases for both, your customers and employees.
-
While setting up a knowledge base, bifurcate your articles in categories based on your products, services, types of customers, and so on.
Analytics
Gather and analyze different sorts of customer data and metrics, in order to get valuable insights and evaluate your strategy to design better customer experiences.
-
Collect data from support tickets to live chat, emails, feedback comments and so on.
-
Combine quantitative and qualitative data to understand client expectations from your product and services.
-
Analyze the customer journey to identify the most frequent issues that customers encounter with our customer support software.
-
You can also use these analytics to predict the behavior of prospective clients based on previous customer actions. This way you can be better prepared to assist them.
Choose the right Customer Service Software for your business
We would like to showcase how our product would work effectively for your business. Request personalized demo and find out more.
ISO27001 Certified: Your data is safe while using our products and our services
Experienced and Efficient:We have 14+ years of development experience
Portal Genius:We have ready to integrate solutions for Dynamics CRM, Salesforce, and DeskXpand for independent integrations
Flexibility:We build products that can be customized for your present and future needs
Certified Developers:DeskXpand is built by functional experts and built by developers with certifications in their respective fields
Case Studies
Testimonials
Testimonials
I highly recommend Sales port - A Customer Portal for Wordpress. It has provided us with a very functional Customer Portal allowing our customers t ...
Barry Hill Director - Workrite ErgonomicsSo a new project for a client meant I needed a Customer Portal that was customisable, could work with a tight integration between Joomla and SuiteC ...
Mike KilbySuiteCRM offers great possibilities. With the Wordpress Customer portal Add-On you get the possibility to enhance the CRM with a great and easy to ...
Armin Mair Sales Account Manager - Megabit GmbHCRMJetty - SuiteCRM Customer Portal is a fabulous addition to SuiteCRM. It is extremely well thought out and offers unlimited customization; which ...
Christine Ely Managing Partner - Sonet DynamicsAppJetty has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overal ...
Andy Thomas Graphics Design and MarketingI reached out to Biztech to help me set up a WordPress frontend portal for my SuiteCRM instance. Biztech appeared to have the best solution availab ...
Daniel Dahlen CEO - Small Business Sidekick, LLCWe contacted the Biztech team for their expertise with SugarCRM, WordPress, and PHP. They completed a project for us which integrated our CRM to a ...
Tony Karim Aspide Financial - Trading Systems ConsultantSalesPort Customer Portal by CRMJetty is highly recommended for anyone wanting to integrate WordPress and Salesforce beyond web-to-lead forms ...
Dale Smith Director - Operating Security SolutionsAppJetty has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overal ...
Scott A Precourt Graphics Design and Marketing
