SugarCRM

One of my pet peeves is to have to ask for help to fix tech problems, both software and hardware ones. On that note, I also don’t prefer asking for directions. Ever since I saw Google Maps, I have depended on it, not only in familiar places but also in strange cities, on hilltops and...

As the clock inched closer to midnight, the staff got ready to open the doors to their store for the beginning of the holiday season. It was the fourth week of November, and every year on the Sunday that kicks this week off, they start their sale. The latest and greatest consumer gadgets of the...

SugarCRM is a leading customer relationship management software which is used to manage as well as interact with customers. And to expand the usability of its CRM, Sugar has a self-service portal. This portal, with all the basic features, enables businesses to provide their customers with swift...

CRM is a powerful tool. Since its inception, it has helped many companies gain insight into customer behavior. CRMs have a specific purpose and they serve it well. But they have a limited scope. That is why we need plugins. Plugins significantly increase the scope of the CRM. Perhaps the most...

According to Gartner, there will be more than 25 billion connected things by 2020. It means the Internet of Things is going to be a huge connected network between people-to-people, people-to-things, and things-to-things. It is not only connecting with us more, it is also changing the way we live....

For an enterprise business, there must be several third-party business stakeholders. To bring them all on one platform demands a CRM Portal. You may choose to develop one for yourself. Or, look for an agency to do it for you. Both come with cost and time. There’s a third option, look for CRM...

Healthcare industry has witnessed a tremendous growth over the past decade. And the growth hasn’t been confined to the invention of state of the art equipment to treat patients. Patient engagement is also considered to be a crucial aspect of health care industry today. This is why Patient Portals...

For many businesses the lure of a self service customer portal lies in the fact that such portals save costs. Customers can access knowledge base or FAQs and get answers to their queries on their own, get info on all the relevant product and service, all without the involvement of any company...

Your website plays an essential role in conveying the first impression for your business. Every business needs to consider moving away from a simple website to some level of CRM where you get to know much more about your customers. What they bought, what their preferences are and more. Your CRM...