Chandni Pandya

Knowledge Portals are tricky to get right. If they do not solve customers’ queries, they are not worth investing in.The basic purpose of any Knowledge Portal should always be to:- Enable users to find the information they REALLY need- Provide updated and fresh informationWhile...

Social distancing. Our current reality to stay safe.However, for businesses, it is the exact opposite. They are concerned about its long-lasting impact that is probably going to be bigger than anticipated.Currently when you have very few chances of acquiring new business, unless you...

COVID - 19 -- came in December and quickly became viral just like any other Tik Tok video.While there are enough talks on its criticality and the global crisis, one thing is sure that if our efforts are in synergy, we can combat the issue. For example, most gyms, universities are operating...

Let’s first clear the concept of Partnership Program: It’s usually a business strategy adopted by vendors and business owners where they create an additional source of income by joining hands with other vendors, business consultants, etc. who promote their products/services. Partnership...

When you visit any website as a customer, you must have come across several statements like below: "To submit any product related query, you can contact our support team on this email id.""If you need any additional information about our product, you can check out the FAQs page.""Our...

“There is only one boss. The Customer.” A quote by Sam Walton says it all.Having your own business comes with endless responsibilities. But how you handle customer interactions is of utmost importance. It is a complex responsibility which involves various roles, obstacles, and processes...